Shipping policy

Shipping Policy – Ayanzo

At Ayanzo, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification email or SMS with tracking information once your order has officially shipped.

  • During high-volume periods (such as promotional sales or holiday seasons), processing times may take slightly longer.

2. Shipping Rates & Delivery Times

We offer various shipping options depending on your location:

Shipping Option Estimated Delivery Time Cost
Standard Delivery (Major Cities) 2 – 4 Business Days Rs. XXX / $X.XX (or FREE on orders over Rs. XXX / $XX)
Standard Delivery (Other Regions) 3 – 7 Business Days Calculated at checkout
Express / Same-Day Shipping 1 – 2 Business Days Calculated at checkout

Note: Delivery times are estimates and start from the date of dispatch rather than the date of order.

3. Cash on Delivery (COD) & Payment Methods

  • Cash on Delivery (COD): COD is available for eligible delivery locations. Please ensure you provide an accurate phone number and shipping address so our courier partner can reach you upon delivery.

  • Prepaid Orders: We accept major credit/debit cards, bank transfers, and digital wallets at checkout.

4. Order Tracking

Once your package is dispatched, you will receive a confirmation message containing a tracking number and a link to track your order in real time.

5. Delivery Address & Address Accuracy

  • Please ensure all delivery details (address, floor/apartment number, contact number) are accurate at checkout.

  • Ayanzo is not responsible for delays or failed deliveries caused by incomplete or incorrect shipping details.

  • Once an order has dispatched, we cannot change the delivery address.

6. Undeliverable Packages & Failed Delivery

  • Courier partners will typically attempt delivery up to 2 to 3 times.

  • If you are unavailable, the carrier may contact you via phone or SMS to reschedule.

  • If a package is returned to us due to non-availability or an invalid address, reshipment charges may apply.

7. Damaged or Lost Packages

  • Please inspect your package upon receipt before signing or accepting it.

  • If your order arrives damaged, incomplete, or fails to arrive within the expected timeframe, please contact our support team within 48 hours of delivery with your order details and photos of the damage.

8. Contact Us

If you have any questions or concerns regarding your order's delivery, please reach out to our customer care team:

  • Email: support@ayanzo.com

  • WhatsApp / Phone: +92-3160415760